I have a problem with one of my Liquivision Products and need help

Please read through our FAQ's before contacting our support team.

Name *
City, State
Country *
Email *

Type of Product *
Serial Number *
X1: 4-digit number on the top near the strapholder
Lynx, Xen, Xeo and Kaon: 4-digit number in the top left corner on the back.
Transmitter: Printed sideways on sticker
Software Type / Version:
Version number can be found under Preferences --> Status --> "SW ver: X.XX"
Dealer purchased from
Year purchased
Issue *
Please Describe The Problem.
Please include as much detail as you can, including :

what happened
when it happened: before the dive on the surface, during the dive on the way down, during the dive on the way up/deco, on the surface after the dive, etc…
frequency: just one time, several times – in a specific situation, several times - randomly
environment: lake, ocean, air temperature, water temperature, etc…
any relevant circumstances: it happened when the unit went into deco, it happened when I turned on my HID light, it happened when I put my unit from cold ocean into hot water, etc…

Please note:

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